Privacy Policy

Last update: July 29, 2020

Identification of the responsible for the treatment

  • Company: COUTO, S.A. (undermentioned “COUTO S.A.”)
  • Headquarters: Largo da Utic, 100 – H2 4430-246 V. N. Gaia, Portugal
  • NIPC: PT 500079757
  • Contact of the Data Protection Officer:


What personal data is collected and why

Data requested on the site and purpose of treatment.

Name and e-mail in the contact forms: to make any direct contact with Couto S.A., either to ask questions, comments, suggestions, request a service or product or any other information. Not providing the minimum personal data necessary will make it impossible for Couto S.A. to answer the request.

Name, surname, address, telephone number, email: this information will be requested at the time of purchase in order to process the request.

Name and email address of the bulletin: with the express and voluntary consent of the owner of the data, the minimum information necessary to send an automated commercial bulletin on the site, where you will be informed about advertising, promotions and other information on the services. and/or products offered by Couto S.A. will be requested.

E-mail: the e-mail will be requested to access the customer area, according to the data provided at the time of account creation.

Contact forms

The site has 3 types of forms:

Contact forms: The user, buyer or participant can find forms that will facilitate communication with Couto S.A., to clarify doubts, comments, request a quotation, reserve any of the services offered on the site or demand any rights they have. Failure to provide the minimum personal data required will make it impossible for Couto S.A. to respond to the request. This treatment will be considered legitimate because it is part of a pre-contractual diligence. Couto S.A.’s website and the email server will be responsible for the treatment.

Of advertising: Users, buyers or participants must give their express and voluntary consent to deliver to Couto S.A. the minimum necessary data to send advertising and commercial information related to services and/or products offered by Couto S.A., to be added to an automated e-mail marketing file managed by the person responsible for the treatment indicated below. The treatment of personal data found in this section has been done with the consent of the data owner.

Processing of orders: We will ask users, buyers or participants the necessary data so that Couto S.A. can process orders according to their purchases. Legitimate treatment of personal data due to the existing contractual relationship with the buyer or participant. The data will be saved on the site’s server.


How long your data is retained

If you leave a comment, the comment and its metadata are saved indefinitely. This happens so that you can automatically recognize and approve any subsequent comments, instead of putting them in a moderation queue.

For users who register on our site (if any), we save the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except that they cannot change their user name). Site administrators can also view and edit this information.


What rights do you have to your data

If you have an account on this site, or have left comments, you can request to receive an export file with the personal data stored about you, including any personal data you have submitted. You can also request that the saved data be deleted. This does not include any personal data that you are required to keep for administrative, legal or security purposes.

At any time and for free, the Customer may send an email to requesting the cancellation of the sending of our email’s, sms’s and newsletters and/or other commercial and promotional information of COUTO S.A., after which we will stop treating your personal data for the purposes indicated above.

In accordance with the General Data Protection Regulation, approved by Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, Customers may, if they wish and at any time, exercise the right to access, amend, update, rectify, erase, forget, delete, limit and portability of their data.

The subsequent withdrawal of consent does not compromise the legality of the processing carried out on the basis of this consent.

The rights of access, rectification, deletion, limitation, opposition and portability, may be exercised by sending communication to:

Adress: Lg. Da Utic, 100 – H2 4430-246 V. N. Gaia.

The following email address of the Data Protection Officer:

These addresses may also be used if you require any clarification regarding the processing of personal data.

In case of violation of data or rights of the Customer, the Customer has the right to complain before the National Commission of Data Protection.


Where your data is sent

We transfer or disclose the personal data we collect to third-party service providers (and their subsidiaries and affiliates) who are contracted by us to support our internal ancillary processes. For example, we hire service providers to provide, execute and support our IT infrastructure (such as identity management, hosting, data analysis, backup, security and cloud storage services).

It is our policy to use only third-party service providers who are required to maintain adequate levels of data protection, security and confidentiality, and who comply with any legal requirements applicable to the transfer of personal data outside the jurisdiction in which it was originally collected. For data collected in the EEA or concerning data subjects in the EEA, Couto S.A. requires an appropriate transfer mechanism, as necessary, to comply with applicable legislation.

Mailchimp: used to automate commercial communications and send to the email address of the owner of the data, advertising products and/or services offered on the site. Service performed by The Rocket Science Group LLC, located in the United States of America. It has a security contract called Privacy Shield, in accordance with the requirements of the European Data Protection Committee, which can be found here  For more information about its privacy policy, you can enter

Ptisp: provides the web hosting service through the company AlmourolTec – Serviços de Informática e Internet Lda. The head office is located at Estrada Nacional Nº3 – 2250-028 Constância and its privacy policy can be seen at

Millennium BCP: BANCO COMERCIAL PORTUGUÊS, S.A., a bank used for payment management by bank transfers. It is located at Praça D. João I, 28 – Porto; its privacy policy can be found at

IFTHENPAY: Company used for payments through ATM and MBway references. Payment institution authorized and supervised by the Bank of Portugal (registration no. 8707), with headquarters at Rua de S. José, 771 4535-404 Santa Maria de Lamas. Its privacy policy can be found at

MRW: provides the service of distribution of orders through the company FITMAN, S.L is an entity registered in the Mercantile Registry of Madrid, Tome 37.362, Sheet M-666185, Folio 216. The head office is located at Rua Holanda, s/n, Edificio MRW 28821 Coslada – Madrid and its privacy policy can be consulted at

National Data Protection Commission (CNPD): It is a government agency in which matters of its competence are processed. It can be contacted at and its privacy policy can be consulted at


Additional information

How your data is protected

Couto S.A. has implemented adequate technical and organizational measures in order to protect personal data against loss, misuse, alteration or destruction. All Couto S.A. employees follow a network security policy. Only Couto S.A.’s authorized collaborators have access to personal data, being these also bound to the duty of secrecy and confidentiality. It is part of Couto S.A. policy to use encrypted https technology to protect the information submitted via internet. This policy applies equally to all agents of our company.

Incorporated content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves as if the user were visiting those sites.

This site may collect data about you, use cookies, embed tracking by third parties, monitor your interactions with this site, including recording your interactions with embedded content if you have an account and are logged into that site.



Cookies are small text files stored on your computer when you visit a website. These files are widely used for the website to function correctly and efficiently, as well as to provide information to website owners. The use of cookies has become a standard procedure. If you feel uncomfortable about their use, you can manage and control them through your browser and you can delete them from your browsing history (cache) when you leave the website.
If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit the login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and will be deleted when you close your browser.
When you log in, some cookies will be set to store your session information and your screenshot choices. Log-in cookies last one year. If you select “Remember me”, your session will persist for two weeks. When you log out, your session cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data but only indicates the content ID of the article you just edited. It expires after 1 day.

Managing cookies on your device

We use cookies to customize content for you and optimize your experience when you visit our website. By using our website, or application, you consent to the use of cookies. However, you can control and manage the cookies in effect through your browser (see below). Please note that removing or blocking cookies may impact your experience as a user, as well as some features that may no longer be available.

Use your browser to control cookies

Most browsers allow you to view, control, delete and block cookies on a website. However, please note that if you delete all existing cookies, any preferences you set will be lost, including the ability to delete future cookies, since it is a function that in itself requires a cookie to do so on your device. For guidance on controlling cookies for standard browsers, please see the link below.

Google Chrome

Mozilla Firefox

MacOS Safari

Microsoft Internet Explorer


For additional information on other browsers and device types please see or

Manage analytic cookies

Your browser records the history of your visits that are anonymized by default. You can choose not to have your browser history anonymized for our websites or applications for which analytical cookies exist. We maintain a relationship with the following providers of this type of service, about whom you can learn more about their privacy policies and how you can choose not to be subject to your analytical cookies via the following links:
Google Analytics:

Types of cookies

  • Session cookies: remain in your browser only during your visit, disappearing as soon as you leave the website.
  • Persistent cookies: remain in your browser after you leave the website, unless you delete them.
  • Functional Cookies: collect information about your visit, such as pages visited or error messages. They do not collect personally identifiable information, as the information is collected and aggregated to ensure anonymity. Performance cookies are used to improve the performance of websites.
  • Necessary (essential) cookies: allow the website to memorize user-defined options (e.g. custom pages or text size changes), also allowing features such as commenting on a blog.
Cookie Required

The necessary cookies help to make a website usable by activating basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Technical NameSupplierPurposeExpirationType
moove_gdpr_popupcouto.ptStores the user's cookie consent status for the current domain1 yearHTTP Cookie
wc_cart_hash_#couto.ptPendingPersistentHTML Local Storage
wc_fragments_#couto.ptPendingSessionHTML Local Storage
wp_woocommerce_session_#couto.ptPending1 dayHTTP Cookie

Statistical Cookie

Statistical cookies help web page owners understand how visitors interact with them by gathering and providing information anonymously.

Technical NameSupplierPurposeExpirationType
_gaGoogleRecords a unique identification used to generate statistical data about how the visitor uses the site2 yearsHTTP Cookie
_gidGoogleRecords a unique identification used to generate statistical data about how the visitor uses the site1 dayHTTP Cookie

Marketing Cookie

Marketing cookies are used to track visitors on web pages. The intention is to show relevant and attractive advertisements to the individual user and therefore more valuable to third party publishers and advertisers.

Technical NameSupplierPurposeExpirationType
moove_gdpr_popupcouto.ptStores the user's cookie consent status for the current domain1 yearHTTP Cookie
wc_cart_hash_#couto.ptPersistentHTML Local Storage
wc_fragments_#couto.ptSessionHTML Local Storage
wp_woocommerce_session_#couto.pt1 dayHTTP Cookie

If you need more information about our suppliers or how these cookies operate, please contact us.