Alternative Dispute Resolution

In compliance with Article 18 of Law 144/2015, consumers are hereby informed that for the alternative resolution of disputes they should contact COUTO writing to the e-mail or the following competent entity for the Alternative Resolution of Consumer Disputes

Centro de Informação de Consumo e Arbitragem do Porto
Tribunal Arbitral de Consumo
Rua Damião de Góis, n.º 31 – Loja 6
4050-225 Porto
Tel. +351 225 508 349 / +351 225 029 791
Fax. +351 225 026 109

For more information consult the Consumer Portal at


The European Commission has created the ADR platform for alternative dispute resolution between consumers and traders concerning contracts of sale or online services, i.e. those where the trader, or his intermediary, offers, on a website or through other electronic means, goods or services that the consumer orders on the same website or through other electronic means.

For more information consult the European Online Dispute Resolution Platform: