{"id":9582,"date":"2020-04-20T14:51:05","date_gmt":"2020-04-20T14:51:05","guid":{"rendered":"https:\/\/couto.pt\/?page_id=9582"},"modified":"2020-07-29T21:22:12","modified_gmt":"2020-07-29T20:22:12","slug":"resolucao-alternativa-de-litigios","status":"publish","type":"page","link":"https:\/\/couto.pt\/resolucao-alternativa-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios"},"content":{"rendered":"

Em cumprimento do Artigo 18.\u00ba da Lei 144\/2015, informa-se que o consumidor para a resolu\u00e7\u00e3o alternativa de lit\u00edgios deve contactar a COUTO atrav\u00e9s do email geral@couto.pt ou a seguinte entidade competente de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo (RAL):<\/p>\n

Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto
\nTribunal Arbitral de Consumo
\nRua Dami\u00e3o de G\u00f3is, n.\u00ba 31 \u2013 Loja 6
\n4050-225 Porto
\nTel. +351 225 508 349 \/ +351 225 029 791
\nFax. +351 225 026 109
\nEmail: cicap@cicap.pt
\nwww.cicap.pt<\/p>\n

Para mais informa\u00e7\u00f5es consulte o Portal do Consumidor em https:\/\/cec.consumidor.pt\/<\/a><\/p>\n

RESOLU\u00c7\u00c3O DE LIT\u00cdGIOS EM LINHA<\/strong><\/h4>\n

O usua\u0301rio ou o cliente podem escrever para geral@couto.pt<\/a> para resolver quaisquer problemas que tenha com o site ou com o servic\u0327o prestado.<\/p>\n

Tambe\u0301m pode utilizar a plataforma europeia de resoluc\u0327a\u0303o de liti\u0301gios em linha. A Comiss\u00e3o Europeia criou a plataforma de RLL para resolu\u00e7\u00e3o alternativa de lit\u00edgios entre consumidores e comerciantes, relativos a contratos de venda ou de servi\u00e7os em linha, ou seja, aqueles em que o comerciante, ou o seu intermedi\u00e1rio, oferece, num s\u00edtio web ou atrav\u00e9s de outros meios eletr\u00f3nicos, bens ou servi\u00e7os que o consumidor encomenda no mesmo s\u00edtio web ou atrav\u00e9s de outros meios eletr\u00f3nicos.<\/p>\n

Para mais informa\u00e7\u00f5es consulte a Plataforma Europeia de Resolu\u00e7\u00e3o de Lit\u00edgios em Linha: https:\/\/ec.europa.eu\/info\/policies\/consumers_pt<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Em cumprimento do Artigo 18.\u00ba da Lei 144\/2015, informa-se que o consumidor para a resolu\u00e7\u00e3o alternativa de lit\u00edgios deve contactar a COUTO atrav\u00e9s do email geral@couto.pt ou a seguinte entidade competente de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo (RAL): Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto Tribunal Arbitral de Consumo Rua Dami\u00e3o de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"\nResolu\u00e7\u00e3o Alternativa de Lit\u00edgios - Couto, S.A.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/couto.pt\/resolucao-alternativa-de-litigios\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios - 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